Frequently Asked Questions

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We answer your coffee related conundrums. Please get in touch if you need further help.

How does your coffee subscription work?

Our subscriptions are easy, flexible and convenient.  

You choose the coffee you love in the format you use at home or in the office.  Then, tell us how frequently you want us to deliver it (weekly, fortnightly, monthly).  

We have a range of delicious blends from rich dark roasts to smooth and silky blends, along with decaf and half-caf options. 

You can choose from whole beans, ground, instant or coffee bags, or have a mix of them all!

Take our quiz if you need a bit of help deciding.  It’s fun!

I don't know how much I need to order. Can you help?

Of course! Take our quiz

You'll quickly have your perfect plan ready to add to your basket.

Remember, if you fancy a holiday (you've earned it!), its so easy to pause, stop then re-start.

Do I pay for delivery if I have a subscription?

Delivery is free for our lovely subscribers.

Do you deliver outside of the UK?

Yes.  Just let us know where you are and we can work out delivery options. 

Can I amend my order?

Yes - but be quick! Our super-speedy team usually processes your order within an hour of you placing it.  

Can I try a sample?

Of course! We have an 80g pouch of our gorgeously nutty, chocolate and caramel House Espresso ground coffee which we can send your way.  It’s enough to last you a week. You'll just need to pay for delivery.

Grab your favourite mug!

Delivery - how long does it take?

Usually 2 days from the day your order is placed.

Once you've set up a subscription, you'll get regular deliveries based on your preferred frequency.

Can I return my order?

Yes, no problem.  Let us know how we can help you if there are any unforseen issues.

Coffee Bags - what are they?

Little bags of deliciousness! 

Each bag contains 8 grams of our freshly roasted ground coffee. Choose your favourite blend.  Take them on holiday, take them to the office or take them round your gran’s house. 

No need to suffer terrible brews anymore! 

Freshness - how long will my coffee last once I’ve opened it?

Fresh is best!

We want you to enjoy every single sip of your favourite Presto blend.  We recommend storing your opened coffee in an airtight container or sealed in its bag with a food clip. Try to push any air out of the bag before you seal it.

Presto’s instant coffee stays fresh for 1-2 months after opening. Coffee beans stay fresh for around a month and ground for about 2 weeks.  These times reduce by roughly half if the coffee is exposed to air.

Grab yourself a swanky-looking storage tin or get snapping with the food clips!

Recycling - can I recycle Presto’s packaging?

100% of our packaging is recyclable, all from the comfort of your home.  This includes the lining of our pouches - technology has moved on!

Hooray! No more trips to the tip or specialist recycling centre.  

Air-roasting - what is it and why do you do it?

Air-roasting is a modern method of roasting coffee beans using 40% less energy than traditional drum roasting. 

Our beans are gently roasted with a highly regulated, continuous flow of hot air, using heating and cooling technology.

Presto is one of only a few companies in the world to use this method.

We believe it produces a more consistent flavour and minimises the environmental impact of coffee roasting.

Most coffee in UK supermarkets is drum roasted. This is a traditional method of roasting beans on a large scale.  Drum roasting isn’t very energy efficient. The heating of the drum, the roasting of the coffee, and the water ‘quenching’ and cooling all happens in the same chamber. It’s a bit like boiling the kettle, letting it cool down, then boiling it again right away!

Rather than roasting and cooling in a single chamber, air roasting relies on a recirculatory system with two chambers. Instead of wasting the heat energy that roasts the beans, it’s re-used to pre-heat our green beans before roasting. So one chamber stays hot and the other stays cool. 

B Corp Certification - what does it mean?

B Corp was formed in 2006 built on the idea that a different kind of economy was not only possible, it was necessary.  “Benefit for all” is a shared core value - businesses work towards benefitting people, communities and the planet.

Presto Coffee has been verified as a business which has a positive social and environmental impact, which is what we call B Corp status. Companies have to recertify every 3 years to ensure high standards are continually met.

Rainforest Alliance Certified - what does it mean?

It’s all about the frog.  This amphibious stamp of approval means you are supporting farmers who look after their workers and the planet’s natural resources. 

The Rainforest Alliance ensures our coffee beans are sourced in a way which contributes to better farming practices, fights against the climate crisis, conserves our forests and the livelihoods of the farmers and their workers. 

Sourcing - Tell Me About Brazil

We source our delicious arabica beans from the Da Terra Estate in the Cerrado Mineiro region. This was the first ever Brazilian farm to become Rainforest Alliance Certified. They are known for their very high quality beans and sustainable practices. 

The Daterra area is divided into mini-farms (parcels) based on their soil profile, sun levels and varieties of beans grown. These all impact the flavour profile of the coffee.

We use the Bourbon, Mundo Novo, Cattura and Catuai varieties of arabica and they are naturally pulped when they are harvested from June - August each year.

The farm is at an altitude of 1,300m above sea level, with an annual rainfall of 1,600 - 2,000mm and average annual temperatures between 19 - 24 degrees Celsius

These carefully dried beans deliver a smooth and fruity flavour profile with a pronounced sweet aroma, described as having a chocolate and creamy caramel finish.

These beans are found in our House Espresso and House Filter coffee.  They form part of a mixed blend in our Barista Espresso and Half Caf.

Sourcing - Tell Me About Ethiopia

The family-owned Limu Kossa farm is situated in the South Western Highlands of Ethiopia. It is Rainforest Alliance Certified and focuses on none-intensive farming practises. 

Arabica plants are native to Ethiopia and they have been consumed there for centuries, long before coffee became the globally popular drink it is today.  Nearly half of all coffee produced in the country is consumed domestically! 

Ethiopian Heirloom is the term used to describe the wide range of varieties of beans grown. 

The beans used in our Barista Espresso blend are grown at an altitude of 1,840m - 2,130m and have a flavour profile of lemon, chocolate and sweet nuts.  Yum!

Sourcing - Tell Me About Mexico

The arabica beans used to create our House Decaf and Half Caf Espresso are grown at an altitude of 1,200 - 1,500m.  We use a totally natural process to carefully extract the caffeine at a  plant in Cordoba, Mexico.

The Natural Process is a method of removing the green coffee bean from the cherry that forms around it. The cherries are picked and then stored to remove any under-ripe or overripe fruits. The coffee is then laid out on patios or raised beds. Raised beds are preferred because they increase the airflow around the whole fruit to enable more even drying.  It is raked and turned throughout the day. This also prevents bruising on the fruit where it’s in contact with the patio or tarp on which it’s resting. Our producer is vigilant about avoiding bruising because it can cause flavour defects. The drying process normally takes approx.… 4 to 6 weeks. After drying, the cherries are taken for hulling, which is the separation of the coffee bean from the cherry.

Most of the coffee produced globally uses water to remove the cherries from the bean but we prefer the natural process due to the impact on flavour. 

Our natural decaffeination process ensures the full taste profile right forward upon drinking the coffee, whereas the more common washed beans will develop on the tongue.

Try our House Decaf or Half Caf Espresso and see what you think!

Sourcing - Tell Me About Vietnam

We source Vietnamese robusta beans for our Espresso Intenso as these have around four times the amount of caffeine per bean compared to arabica beans.  Our beans are grown at an altitude of 800 - 1,000m.  Their strong more bitter flavour cuts through the sweetness of milk and any added sugar and pack a powerful punch!

These beans are in our Espresso Intenso coffee.

Anything else?

Grab a brew and let us know how we can help.

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